My Top 10 Android App Pick

I finally caved in and decided to get an Android phone. It was about time I did. My Treo 750 was getting obsolete and I managed to avoid the whole iPhone craze. Of course, I did give in to the iPad, which I believe is the game changer for this next technology wave. For those who remember when the first Apple came out and the rest was history. Here we are again.

My Top 10 Android Apps that I currently use and recommend:

1. IMO.IM: (Free) Any Android app that provides instant messaging is extremely useful. I found IMO.IM particularly useful because it let’s me combined multiple instant messaging accounts at the same time. In today’s cloud age, I constantly interact with multiple people globally in all time zones. Being able to go to one App to access all my contacts and be alerted for messages from any of my IMs is nirvana for people who are constantly on the road. The only problem I have with this app is the missing group discussions. In any group discussions occurring from your PC will be shown as individual discussions. I am positive though that they will provide this feature soon. IMO.IM supports Skype, Yahoo IM, Google talk, MSN, Facebook, and AIM. With IMO.IM I am able to work from anywhere that has cell connection.
2. QuickOffice (free with some phones) A real great App for opening and reviewing Office documents. I’m able to review but not edit the documents. I am also not able to pinch-in (zoom in) and pinch-out (zoom out) to view my documents. The app has a magnifying + and – symbol to handle zooming in. Due to the legal hold of the pinch-in and pinch-out by Apple against the Android, makes it a challenge to read documents in these types of Apps.
3. PDF Viewer: (Free) I use a lot of PDF files and books in PDF. Plus email attachments are usually PDF documents that I need to review even when I am on the road.
4. Seesmic: (Free) I use Seesmic even on my iPad, PC, and now on my Android phone to allow me access my multiple Twitter accounts.
5. Android Tethering: (free) I’m still testing this one. There are several tethering Apps available today. I would like to make sure I get the right App even if it’s not free. If someone can give me a suggestion for the Mytouch Android, I would like to try it out. For those who are not familiar with tethering, it allows your phone to be the internet connector to your PC , iTouc, or even iPad.
6. App Killer: (Free) One of the most important App for the Android. Unlike the iPhone and the iPad, theAndroid has a very poor way of handling inactive Apps that run in the background. It some cases it would make sense to keep your Apps like Mail, Instance Messaging, Calendar, Alarm Clock, texting, and others working simultaneously. Sure, if you have a battery that never dies or if you intent to be connected to your owe cord the whole time. Unfortunately, phone batteries have a life to handle short calls and few text messages per day before it runs out of power. It has not caught up with the Smart Phone. With the Android,most Apps just stay open even after you stop using them. You’ll notice that you’re phone in most cases can only run for 3-4 hours if you open a lot of Apps or even if you simply switch your phone on. With the App Killer, you can see all the Apps that run in the background and you can decide to deactivate those that you don’t use. It will not remove the App and you can always start the App anytime. What happens when you deactivate it from the App Killer is that it will have it stop running until the next time you use it. In the case of the calendar, if the system is designed to alert you on your schedule it will activate automatically. So you’ll have to constantly run this Killer App to make sure you do not have unwanted Apps running in the background.
7. Real Player: The nice think about this App is it’s ability to run music, videos, and photos. Since it supports MP3 and MP4, I can run my songs and movies that I have in my ITouch and iPad on it. Of course, with so much capability comes in the consequence of too much power being absorbed. If you have a battery backup or are plugged in to a power source, it makes sense to use. Otherwise, use it for short movies, playing music, or viewing photos. For movies, use an iTouch or an iPad for entertainment.
8. Built in Smart Phone Apps (clock, calendar, texting, Internet, radio, news, email, camera, video, contacts): (Free) While these apps are basic Apps you expect from any smart phone today, each phone offers different features. In the case of Android phones, I like how it’s designed for today’s busy person that needs to access their email, calendar, contacts, and internet from their phone. For someone like me, I don’t have to be in front of the computer to get my work done. It’s basically my 24 hour assistant making sure I keep up with my personal and work life activities.
9. Maps and Places: (Free) Who does not use their Smart phone as a GPS today. I guess I’m only learning to use it now. With my Treo, this was not even an option unless I paid a monthly fee. With the Android map Apps like Google Maps, I can get point by point directions and locate for point interest. It’s not quite like my Tomtom GPS but I’m sure I find one that comes close it soon..
10. Facebook: (Free) I said it my iPad blog, and I’ll repeat it here again, who does not use Facebook today? If you’re not, you’re behind the technology times. Any Facebook App on the Android would be good..

I look forward to more Apps on my Android. With my Android phone, I am able to work from almost anywhere. Even when I go cycling, I can still continue working while in a remote location.

Erwin Chiong
President & Practice Consultant, Trends Global LLC

My Top 10 iPad Apps for Productivity, Lifestyle, Utilities, and More

I have to admit that I was skeptical when I first got my iPad. I was hoping that it was not just an iTouch with a larger screen. I did not want to be one of those people who just wanted to look cool using the latest toy in the market. Then again, I justified getting it for work-related reasons with the possibility of creating my own iPad/iPhone apps.

After using my iPad for more than 2 weeks now, I can’t live without it. Just like my cell phone, which I’m planning to replace soon with an Android MyTouch slide phone, it’s now an extension of me. It almost feels like being a kid in a candy store wanting to taste test all the different flavors of chocolates. Well, in the case of the iPad, I wanted to test everything free and then work my way up to the low-priced apps that I need for my business and personal lifestyle.

My Top 10 iPad Productivity Apps that  I currently use and recommend:

1. Skype, Yahoo IM, MS Live: (Free) Since I interact with different people that use different instant messaging tools, I need to have all these IMs running simultaneously. With these iPad IM Apps, I can automatically see if there are new messages and it lets me easily jump from one messenger to another. Skype lets me run the app in my iPad, iTouch, and PC at the same time. Yahoo IM only allows it to run at one location, which makes it a challenge. And MS Live constantly reports that there are more than 1 instance of the messenger. Perhaps one day there will be an iPad app that mashes these IMs in a logical manner.
2. Documents To Go Premium: ($14.99) Anyone doing business and interacting with Office documents will need this App. I’m able to review, edit, and even create new office documents from my iPad/ For a small price, I am able to work on my business documents using MS Office. Now that I’m also able to run my Powerpoint presentations from my iPad, I will buy the Brookstone ipad/ipod hand held projector for my business presentations as well as gotomeeting and conferences.
3. iRead PDF: (Free) I use a lot PDF documents at work including books that I download from different subscription sites. With this application, it makes it so much easier to read PDFs in a portrait view with pinch-in and pinch-out capabilities in the iPad. This is how documents should be reviewed.
4. Seesmic: (Free) I use Seesmic even on my PC to allow me access my multiple Twitter and Facebook accounts. On the iPad, it works well with Twitter but I’m still running into bugs with Facebook and Ping.fm. I assume they are working out to fix the quirks.
5. Gotomeeting: (Free) I use gotomeeting all the time in my business. Since I interact with customers and resources globally, this SaaS application has proven to be an essential tool to running my business successfully. Having this valuable tool in my iPad allows me to be more versatile and productive.
6. Mail: (Built in on the iPad) We all use email and if you’re like me, you have multiple accounts from various tools. In my case, I maintain several accounts using different email providers. The iPad Mail app allows me to easily jump from one account to another as well as manage unread email easily. This feature is in the iPhone and iTouch, but having it in the iPad, makes email management so much more efficient. With Mail, I’m twice more productive with my iPad than when I’m on my PC.
7. DocViewer HD: (Free) It’s a free, secured, remote access tool to access any PC remotely from my iPad. Thanks to the tool, I’m able to access all my software and files from my PC through my iPad. An excellent way to be on the road with my iPad. Iknow this can also be done through my mobile device but there is no way I can run my applications on a tiny screen versus the iPad screen size. The only setback on the iPad is the absence of a mouse and tactile keyboard to work more efficiently. Then again, the iPad was not meant to be a PC replacement. It’s a remote tool that extends what our mobile phone cannot do because of the size of the screen. For now, DocViewer exceeds my expectations. I’m sure I will eventually demand more and look forward to the app that will meet my requirements.
8. FileApp: (Free on the iPad + $9.99 for desktop partner) Since the iPad lacks the ability for desktops to automatically access it as an external drive, FileApp or similar tools are needed. With this tool, the iPad becomes a node in the desktop file system and I can easily drag n drop files to and from my desktop. I might look for other applications that can handle this feature in a much more efficient way.
9. Paperdesk Lite: (Free) On my laptop, I use MS OneNote all the time to capture my notes. For the iPad, I found Paperdesk to be the best note pad application. In addition to the typing capability, I can scribble diagrams with my fingers, and even record voice discussions, which is extremely helpful during lectures and meetings.
10. WordPress and Wikihood: (Free) I would not have been able to write this blog without this app.

My Top 10 iPad Lifestyle Apps that  I currently use and recommend:

1. Facebook: (Free) Who does not use Facebook today? If you’re not, you’re behind the technology times. I would rate Facebook as 2nd to the most used application next to Email. Even in offices where the firewall restricts the use of it or countries like China that prohibit the use of it, end-users find a way… For the iPad, it’s part of my lifestyle to keep using it almost just about the same time I spend on my email, twitter, and IMs.
2. LinkedIn: (Free) I don’t typically login to LinkedIn to check what’s the latest on my associates in LinkedIn. However, with the iPad, I spend 5 mins per day on this application, which also helps my business at the same time.
3. Video: (Built into the iPad) On my iTouch, I normally use it for watching movies when I’m on the road or when I use a stationary exercise machine. So it makes sense that I use the same feature on a larger screen when traveling or just wanting to watch a movie while resting. Although, it would be nice to multi-task by reducing the video size and working on a blog or business document. For now, the combination of an iTouch and iPad makes more sense to me.
4. iPod/iTunes: ((Built into the iPad) Just like the Video app, it’s also on my iTouch.  However, unlike the Video app, I can keep it running while working on another application like writing this blog or reading a blog.
5. Pictures: (Built into the iPad) Also in my iTouch but letting me show off pictures with a larger image to friends and family.
6. iBooks: (Free) Free but not the books. I remember a conference I attended once when the first 20GB iPod was just released. The speaker said something odd that stuck in my mind. He said, welcome to the $20,000 walkman. At first I said to myself that he probably meant $200 walkman. It was not until he explained that the 20GB iPod can store 20,000 songs at $1 each that it all made sense to me. Well, if you translate this to the iPad, that means, we are talking about a $100,000 computer that allows us to keep buying $0.99-$30 apps, $10 books, $10-$30 movies, $10/mo subscriptions, and $1 songs. For the iBooks, it just makes it easier to download and read books. I guess, I will eventually need an app to monitor how much I spend on my iPad
7. Reuters News: (Free) It’s free to read the latest International news. I can get that from the browsers anyway. The nice thing about this app, it let’s me go straight to the specific news I want to read and be more productive. I hope they will eventually provide a marker when a new set of news or event is available.
8. Forbes: (Free) Some articles are free. For my purposes, I like reading Forbes’ articles even after they have been released a few months before. With the iPad, it makes it so much easier to catch up with Forbes’ articles.
9. Freebooks: (Free) Now we’re talking about free books. Apple did get some agreements with publishers to provide free books online. The Freebooks app automatically let’s you access the free books from the iPad. The app will not have the latest best sellers but it has some classical books that are worth reading if you have not read them yet.
10. Pandora and Radio Stations: (Free) In addition to my collection of soundtracks, there is always the need to listen to your favorite radio station or listen to the latest hit songs. With Pandora and Radio stations’ iPad apps, it makes it easy to switch from one station to another.

My Top 10 iPad Utilities that  I currently use:

1. Flashlight (Free)
2. Batterybox (Free)
3. Calendar (Built in on the iPad)
4. Dictionary (Free)
5. Maps (Built in on the iPad)
6. TextFree Unlimited (Free)
7. Free App Tracker (Free)
8. Free Translator (Free)
9. World Clock ($0.99)
10. All-in-1 Alarm Clock ($2.99)

My Top 10 iPad Apps that I might consider and look forward to having:

1. Bento for iPad ($4.99)
2. Converter Plus for iPad ($1.99)
3. Citrix Receiver (Free)
4. iStorage for iPad ($5.99)
5. Database Application (none available)
6. Air Sharing HD ($9.99)
7. Electronic signature or Sign myPad ($3.99)
8. HTML, Javscript, Java, .NET, XML IDE for development purposes
9. Camera adapter application
10. Hulu like app without the monthly subscription

I look forward to more apps on my iPad. For now, it’s increased my productivity even if I have only used it for more than 2 weeks. Unlike my laptop, I can quickly switch my iPad on without waiting for a 5-15min boot time. I can also work on email, collaborate on my IM tools, and even write a tweet, small blog, review facebook & linkedin updates all through out the day without spending too much time on them. I can then switch to working on my business documents at any time. Bottom line, the iPad is no longer an expensive toy for me. It has increased my productivity. Perhaps if there was a way to add a mouse, keyboard, and monitor adapter, I might just be able to do much more like code .

Erwin Chiong
President & Practice Consultant, Trends Global LLC

Look Beyond the Trees

“Cutting annual paper use by 500,000 sheets can save a company $515,000 a year (more than $1 saved per sheet)”
Source: JP Morgan.

It is estimated that: It costs $20 to file a document, $120 to find a misfiled document, and $220 to reproduce a lost document.

7.5 percent of all documents get lost; 3 percent of the remainder are misfiled.

The average document is photocopied 19 times.

Professionals spend only 5-15% of their time reading information, but up to 50% of their time looking for the right information

6000 pages equal 1 tree. For  large companies and government agencies that have several hundreds of thousands of transactions per day, that does translate to a lot of trees.

Of course, the benefits of migrating from a paper-based system to a paperless system go beyond saving trees. Other benefits include increasing productivity, reducing operating cost, improving customer satisfaction, and even increasing sales.

Regardless of the industry you are in, or the size of your company, the benefits are definitely there. The real challenge is migrating to an efficient paperless system. In order to attain the benefits, you must streamline your existing processes first. The worst thing you can do is mirror your paper-based system to an automated system. I have heard it too many times where companies implement their existing system “As-Is” onto the new software that they just bought. Don’t make that same mistake. Being able to streamline and optimize your process is more valuable than any technology you end up buying.

To streamline your processes means eliminating unnecessary steps and combining tasks. For those who have been doing process optimization already know what I’m talking about. For those who are new to the concept, here are some basic steps towards achieving the benefits of a paperless system.

• Identify specific processes that you would like to improve. For instance, registration of a new member or customer, response to a customer question, delivery of a product, or collecting payment of a service or product.
• List or map out all the “As-Is” steps. If you have used tools like MS Visio, you can draw the process. Make sure to list all steps including 5-30 minute tasks like reviewing a document. You can also decide to combine multiple tasks into a single task. For instance, scanning a document might take 3-5 steps but you can decide to combine them as a single task called “scanning the invoice.”
• Understand each step. Each step in your process by itself is a mini-process. You need to identify the task, the performer (including manual or automated), estimated time, and actual average time. There are other details that you can also gather. For the purposes of this blog, these initial information is sufficient for now.
• Now comes the fun part or in some cases, the hard part. Identify the tasks that can be eliminated or combined. If you are using business process analysis (BPA) tools from SAP, EMC, IBM, or others, you’ll be able to analyze the effects of your changes through simulation. Alternatively, you can simply use a spreadsheet or a good old calculator with pen and paper.
• When you’ve made your analysis, you should see a reduction in processing time, cost, with less paper. When you’re ready, then start implementing your changes. You do not need to implement all of them at the same time. You can through a business process life-cycle methodology, make a change, generate analysis reports, re-model your changes (if needed), then implement the new model. This life-cycle methodology has been practiced by successful companies regardless of size.

-Erwin Chiong

Lean Implementation with Sharepoint and Documentum

Is it possible to have a lean implementation with enterprise applications like Sharepoint and Documentum?

I recently saw a presentation at the Web 2.0 Expo at San Francisco by Eric Ries called Lean Startup. While the focus was on startups, it certainly applied to new products and new systems/application. In his presentation he talked about “Stop Wasting People’s Time.” For those who have gone through or are going through the painful implementations of Sharepoint and Documentum, you know what I’m talking about.

Ask yourself, are you wasting people’s time with your implementation? Will that new system you’re implementing actually be used? Are you taking too much time to implement it? Was it developed using the traditional waterfall project development approach or have you started adapting agile development? Ries evolved agile development with customer development. In today’s enterprise consumer adaption, the software that is able to provide consumer-owned applications with consumer IT management will win the market.

Sharepoint and several SaaS software such as Salesforce.com and Caspio.com have certainly proven this approach. Enterprise application consumers want it lean. And BTW, lean, does not necessarily mean cheap. It means small cost of entry, fast deployment, and most of all dynamic capability to change it’s parameters. Your consumers want their applications in a KISS mode – “Keep is Simple and Stupid”, they want it yesterday, they want it cheap, they want it to work, and they are not exactly sure what they want.  Sounds familiar?

Microsoft Sharepoint 2010 introduces a lot more new and improved features that help make lean implementation possible. Among the features include their improved Sharepoint designer with rich features that can be configured by a consumer power user/administrator.

EMC Documentum xCelerated Composition Platform (xCP) 6.5 offers a fresh new approach versus the traditional Documentum implementation. As advertised

“xCP sets a new standard for rapidly building applications, offering a single composition platform that combines a fully integrated set of technologies with modeling and configuration tools, best practices, and a design emphasis on configuration versus coding.”

After talking to some long-time Documentum customers, it’s obvious that there is some hesitation on whether this is just a marketing hype or something that will actually meet the lean implementation methodology.  From the time xCP was introduced last year, there have been several successful implementations of xCP. Are you surprised? The one thing to remember is xCP is just a platform. How you implement it is what will make it lean.

The Challenge:
Lean implementation does have its pains. They include but are not limited to:

• adapting agile and customer development and release cycles
• providing appropriate corporate governance infrastructure
• providing sufficient training and support to consumer business units
• providing a dynamic enterprise platform that meets the lean consumer requirements

-Erwin Chiong, Trends Global LLC

Process Management

Wikipedia defines BPM as a field of knowledge at the intersection between Management and Information technology, encompassing methods, techniques and tools to design, enact, control, and analyze operational business processes involving humans, organizations, applications, documents and other sources of information.

“Think of BPM as simply technology-enabled support for business interactions, much like email is technology-enabled support for business communications”
-Peter Fingar, Extreme Competition

The classic scribbling on a dinner napkin as shown here is where great ideas begin. Often enough, these ideas are around process improvements that consist of activities to meet a specific goal such as faster processing of an application.

When you start thinking about why it takes too many steps for a task to be accomplished or wonder why you have to enter the same data in 2 or more different systems, you come to a realization that things could be better and faster if only the systems and human tasks could be combined somehow without costing an arm and leg. This mindset is what Erwin calls “get it done faster, better, and cheaper” paradigm. With today’s BPM, SOA, and Mashup software, this goal can be achieved if implemented successfully.

“Whenever a program did not deliver the anticipated benefits, the problem was not a skill or knowledge deficit. Invariably, the problem was related to the underlying business process.”
-Andrew Spanyi, More for Less and Business Process Management is a Team Sport

Latest update on BAM D6.5 SP1 – by Ailen …

Latest update on BAM D6.5 SP1 – by Ailen Polan
Latest D.6 SP1 release (with the latest patch releases) of Business Activity Monitoring in Documentum Process Management 6.5 is a big leap from the BAM that was released last year. I remember my co-developer encountered quite few problems back then from the installation up to generating reports. Now, it’s a different BAM. It is easy to manage and configure.

It basically does what we expect BAM to do but now with ease. I am surprised that the installation and the creation of Pre-Configured Reports could now be done within 1-2 weeks with the help of installation and implementation guide. To generate accurate BAM reports, make sure that business data are readily available and that Process Administrator had already activated process monitoring in Taskspace. That way, you can keep project schedule on track.

In handling custom reports, plan to do it for about 1-2 months so there is enough time to create source views. Do not forget that it is necessary to have a complete perception of the BAM data model and DQL. There are sample reports in the guide that are easy to follow. Chart properties inside PRS are simple to manipulate. I also observed that the bugs reported before are already fixed. Thanks to the active support of the TAP Issue Tracker Team.

Does Documentum BPM 6.5 Offer Anything New?

We recently created a Healthcare application on Documentum Process Suite 6.5. We used the latest versions of Taskspace, Process Builder, Process Integrator, Process Engine, Business Activity Monitor, and the new Composer. Here’s my review of Process Suite D6.5…

As the former Group Product Manager for the Documentum Process Suite, I was pleased to see the improvements in the product. Of course, I was disappointed with some shortfalls on the quality of the BAM (formerly Proactivity) products, which until now, to my opinion, has not met the quality required by its customers and the industry.

My favorite addition to the package was the high-fidelity forms. For those who have used previous versions of the Documentum Forms Builder, I’m sure you have the scars to prove it. The good news is, in Forms Builder D6.5, a lot of bugs have been finally fixed and works much better with the latest version of Taskspace. With the high-fidelity forms capability, Forms Builder is now a much better product. So if you’re wondering if you should attempt to use Forms Builder D6.5 or migrate your current Webtop to Taskspace with Forms, I strongly suggest you do it. You’ll be pleasantly surprised. What used to take us days & even weeks to develop on WDK with Webtop, only took minutes of configuration on Taskspace.

Just like any other software though, Taskspace D6.5 has its limitations. Some of which, I will attempt to discuss in this blog. So still expect to get some challenges if you do not know the pitfalls of this version.

With Taskspace, you can easily configure the search, folder view, file view, attribute display, and content image display components. In addition, Taskspace has a much better transactional perspective versus Webtop. Some of the limitations that you must be aware of is its lack of menu options. The fly-over menu options are very limited and do not really fit well in the overall usability perspective. As for the toolbar menu options…it does not exist. You’re better off customizing the folder and node structure to launch custom components. There is a built-in Adobe Reader, which automatically displays the content images. With the built-in viewer, you’ll be limited to viewing PDF and TIFF images only. All other content formats will be viewed using the application assigned to the document format, which is launched outside Taskspace. You do have the option to buy one of the supported viewers – Brava and Snowbound where you have additional features like annotations and viewing various content formats. For our healthcare application, we created a custom interface to support a shareware viewer for DICOM images.

One of my favorite feature with the high-fidelity form is the ability to use a paper form images as the interface for data entry and review. By using this high-fidelity feature, adaptability to the new application is improved. If you’re converting a paper-based application, you can use high-fidelity forms to have the exact image of your paper forms. This allows you to convert your paper-based system onto a mirrored system in a more efficient electronic application. Another cool feature with high fidelity forms is the ability to print it, use it offline and re-import (or scan) it using a built-in barcode to automatically categorize it. Per my experience, these features greatly reduces the total cost of ownership and accelerates your ROI on your investment.

The Process Builder now allows multiple entry points. For those who have tried Process Builder D6.5, you’ll notice that the Start activity template is still there. Unfortunately, even if you do not need it, it cannot be removed. It is a product bug, which I believe will eventually be fixed in the succeeding SP releases. The new builder also has the ability to group activities. This is a feature that you’ll see in other BPM products with Oracle and IBM. With D6.5, the builder also provides better error handling for integration problems such as connecting via Web Service. The queue management feature now has skill set capabilities. In the previous versions, skill level was available allowing you to set controls based on the user’s skill levels like beginner, intermediate, and professional levels. With skill sets, you have a better feature with matching skills against tasks. Configuring queue management needs a lot of work but the feature is extremely powerful.

Managing rules is still a limitation of the Documentum Process Suite. It supports rules engine products like Ilog (which is now owned by IBM), Corticon, and RulesMachine. There is the basic if-then-else capability and built-in policy configurations for managing queues, content, automated tasks, and people tasks. However, for handling complex rules (such as bank fees, loan rules, and insurance policies) with multiple permutations, you will need one of the rules engines.

As for the BAM products (which were an acquisition from Proactivity), the new version has fixed a lot of bugs from the 5.3 versions. The 5.3 version was developed with a loosely-coupled design to help get the products integrated at the fastest possible time. Unfortunately, for those who attempted to use the 5.3 and D6 versions, you would (like me) have really deep cuts…some of which are still bleeding. The good news is, BAM D6.5 removed the need for the unreliable Jboss Portal, often failing Documentum publishing job, poorly designed Process Analyzer and report designer, the problematic Observation Point activity template. With the new version, the reports are viewable on Taskspace with an easier configuration tool that actually works. The reports can be easily be configured with the updated report builder and built-in Crystal Report. Unfortunately, the installation and configuration is still difficult, synchronization of transactions still fail and creation of custom business reports are still limited. Perhaps in the SP versions, most of these bugs are eventually fixed. The Process Analyzer, Simulator, and Navigator were not upgraded and do not really work in harmony to provide a complete Process Lifecycle model. Until then, do not expect much from Documentum BAM.

The biggest challenge you need to address though is to determine the type of business reports that makes sense for you. Chances are, most of your reports are often immature in design and are constantly refined using tools like Excel. This begs the question…what is the TOC and ROI of using BAM versus good old fashion Excel? I would love to hear your opinion… Perhaps, Documentum BAM can eventually address that challenge correctly.

As for my wish list, I would like to see Taskspace upgrade to a Web 2.0 interface, which is the direction CenterStage and DAM 6.5 have taken. I would also like to have Documentum workflow web services that can be integrated with other applications.